Plain English, promise: We've written this Privacy Policy to be as clear as possible for every Filipino player. If something still doesn't make sense, just reach out — our team will explain it without the legal runaround.
Introduction
WeekPH ("we," "our," or "us") operates the online gaming and sports betting platform at weekph.best. We are committed to protecting the privacy and personal data of every Filipino player who registers with and uses WeekPH. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your own data.
This Privacy Policy applies to all users of the WeekPH platform, including registered members, visitors, and anyone who contacts our customer support. By creating a WeekPH account or using our services, you agree to the data practices described in this Policy.
WeekPH operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We are registered with the National Privacy Commission (NPC) as required by Philippine law.
Trusted Across the Philippines
From Makati to Mindanao, WeekPH protects the personal data of hundreds of thousands of Filipino players every single day.
Secured for Every Bettor
Whether you're betting on PBA or playing Pusoy, your account data is encrypted and protected at every step.
Data We Collect
WeekPH collects personal data in several ways — directly from you when you register and use our platform, automatically through your device and browser, and occasionally from third-party sources used to verify your identity. Here is a breakdown of the categories of data we collect:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID details | Account verification, KYC compliance |
| Contact Data | Mobile number, email address | Account access, notifications, support |
| Financial Data | GCash number, Maya account, bank account details | Processing deposits and withdrawals in PHP |
| Technical Data | IP address, device type, browser, OS version | Security monitoring, fraud detection |
| Usage Data | Games played, bet history, session duration | Platform improvement, responsible gaming |
| Communications Data | Support chat transcripts, emails sent to WeekPH | Customer service, dispute resolution |
We do not collect sensitive personal information such as your religious beliefs, political opinions, or health records. We also do not collect data from children under the age of 21. If you believe we have inadvertently collected data from a minor, please contact us immediately.
How We Use Your Data
WeekPH uses your personal data only for legitimate, clearly defined purposes. Here's exactly why we process your information:
- Account Management: To create, maintain, and secure your WeekPH account, including login verification and password management.
- Transaction Processing: To process your deposits and withdrawals in Philippine Peso (₱) through your chosen payment method — whether that's GCash, Maya, BDO, or BPI.
- Identity Verification (KYC): To confirm your identity and age before allowing withdrawals, in compliance with Philippine anti-money laundering laws.
- Fraud Prevention: To detect and investigate suspicious activity, multi-accounting, and unauthorized access attempts.
- Regulatory Compliance: To meet our obligations under Philippine gaming regulations and data privacy laws.
- Customer Support: To respond to your inquiries, resolve disputes, and improve our service based on your feedback.
- Platform Improvement: To analyze how players use WeekPH and optimize the gaming experience for everyone.
- Promotions and Bonuses: To send you relevant offers and bonus notifications if you've opted in to receive them.
- Responsible Gaming: To monitor gameplay patterns and reach out if we detect signs of problem gambling behavior.
WeekPH never uses your data for purposes beyond what's listed here without your explicit consent. We process your data based on the legal grounds of contract performance, legal obligation, and legitimate interest as defined under RA 10173.
Cookies and Tracking Technologies
WeekPH uses cookies and similar tracking technologies to make your experience on our platform smoother and more personalized. A cookie is a small text file stored on your device when you visit our site. Here's how we use them:
- Essential Cookies: Required for the platform to function. These keep your session active while you're logged in and ensure your bets are processed correctly.
- Preference Cookies: Remember your settings, such as your preferred language or display options, so you don't have to reconfigure every time you log in.
- Analytics Cookies: Help us understand how players navigate WeekPH — which games are most popular, where players spend the most time, and where we can make improvements.
- Security Cookies: Used to detect and prevent fraudulent logins and suspicious account activity.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may prevent some parts of WeekPH from functioning correctly. We do not use cookies to track your activity on other websites or share cookie data with advertising networks.
Your Data, Your Control
WeekPH gives every Filipino player the tools and information they need to stay in control of their personal data — from cookie settings to full account deletion requests.
Data Security
WeekPH takes the security of your personal and financial data very seriously. We implement multiple layers of protection to guard against unauthorized access, disclosure, or loss:
- SSL/TLS Encryption: All data transmitted between your device and WeekPH servers is encrypted using industry-standard SSL/TLS protocols.
- Password Security: Your account password is stored using a one-way hashing algorithm — even WeekPH staff cannot see your password in plain text.
- Two-Factor Authentication (2FA): We strongly recommend enabling 2FA on your WeekPH account for an additional layer of login security.
- Access Controls: Internal access to your data is strictly limited to WeekPH staff who need it to do their jobs, and all access is logged and audited.
- PCI-DSS Compliance: Our payment systems meet Payment Card Industry Data Security Standards, protecting your financial transactions.
- Regular Security Audits: We conduct periodic vulnerability assessments and penetration tests to identify and address potential security risks before they can affect you.
Despite these measures, no system is 100% impenetrable. In the unlikely event of a data breach that could harm your rights, WeekPH will notify affected players and the National Privacy Commission within the timeframes required by law.
Data Retention
WeekPH retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by Philippine law. Here's how long we keep specific types of data:
- Account Data: Kept for the duration of your account and for up to 5 years after account closure, as required by anti-money laundering regulations.
- Transaction Records: Deposit and withdrawal records are retained for a minimum of 5 years for legal and audit purposes.
- KYC Documents: Identity verification documents are kept for 5 years after your last transaction, in compliance with the AMLA.
- Customer Support Records: Communications with our support team are retained for up to 3 years to assist with future inquiries or disputes.
- Technical Logs: Security and access logs are retained for up to 12 months and then permanently deleted.
When your data is no longer needed, we securely delete or anonymize it so it can no longer be linked back to you.
Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, every Filipino player on WeekPH has the following rights regarding their personal data:
Right to Access
Request a copy of the personal data WeekPH holds about you and information on how it is being used.
Right to Correction
Ask us to correct any inaccurate or incomplete personal data in your WeekPH account profile.
Right to Erasure
Request deletion of your personal data, subject to our legal and regulatory retention obligations.
Right to Object
Object to the processing of your data for marketing or profiling purposes at any time.
Right to Portability
Receive your personal data in a commonly used, machine-readable format to transfer to another service.
Right to Complain
File a complaint with the National Privacy Commission if you believe WeekPH has violated your data rights.
To exercise any of these rights, contact our Data Protection Officer at privacy@weekph.best. We will respond to all legitimate requests within 15 business days.
Minors and Age Policy
WeekPH strictly prohibits the use of our platform by anyone under the age of 21. We do not knowingly collect, process, or store personal data from minors. During the registration process, we require players to confirm their age and submit government-issued identification for verification.
If we discover that a player under 21 has registered on WeekPH, we will immediately suspend their account, void any transactions, and permanently delete their personal data from our systems. Any winnings accumulated by underage players will be forfeited.
Parents and guardians: If you suspect a minor is using WeekPH, please contact us immediately at support@weekph.best and we will take swift action. Protecting minors from gambling harm is a top priority for WeekPH.
International Data Transfers
WeekPH primarily stores and processes your data within the Philippines. However, some of our third-party service providers — such as cloud infrastructure and security partners — may process your data in other countries. When this happens, WeekPH ensures that appropriate safeguards are in place to protect your data to at least the same standard required under Philippine law.
Before transferring data internationally, WeekPH evaluates the data protection laws of the destination country and puts contractual protections in place with the relevant service providers. We do not transfer your data to jurisdictions with inadequate data protection standards without your explicit consent.
Updates to This Privacy Policy
WeekPH may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant updates, we will notify you by email and/or a prominent notice on the WeekPH platform, at least 14 days before the changes take effect.
The "Effective Date" at the top of this page always reflects when the most recent version of this Privacy Policy was published. We encourage you to review this page periodically so you're always aware of how your data is being handled. Continued use of WeekPH after an updated Privacy Policy has been posted means you accept the changes.
Contact Us and Filing Complaints
If you have questions about this Privacy Policy, want to exercise your data rights, or have a privacy concern you'd like us to address, please get in touch with our Data Protection Officer directly:
- Privacy / DPO Email: privacy@weekph.best
- General Support Email: support@weekph.best
- Live Chat: Available inside the WeekPH platform after login, 24/7
We aim to respond to all data-related requests within 15 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.
For general inquiries about your account, bonuses, or game-related issues, visit our FAQ page for quick answers.