WeekPH FAQ – Answers to Your Most Common Questions

Registering on WeekPH is quick and free. Go to weekph.best/register, fill in your active Philippine mobile number, email address, username, and password. Confirm you're at least 21 years old, accept the Terms and Conditions, then submit. You'll receive a one-time PIN (OTP) on your registered mobile number — enter it to activate your account. The whole process takes under three minutes.

You must be at least 21 years old to register and play on WeekPH. This is a firm requirement under Philippine gaming regulations. Your age will be verified when you submit your first withdrawal request — providing accurate date-of-birth information at registration avoids delays later.

No. WeekPH operates a strict one-account-per-person policy. Duplicate accounts are detected automatically and will be suspended, with any pending balances forfeited. If you've lost access to your original account, contact our support team at support@weekph.best and we'll help you recover it properly.

KYC (Know Your Customer) verification is required before processing your first withdrawal. You'll need to upload a clear photo of a valid Philippine government-issued ID (SSS, PhilHealth, Passport, Driver's License, or UMID) and a selfie. Most verifications are completed within 24 hours. Getting verified early means no delays when you're ready to withdraw your winnings.

For security reasons, mobile number and email changes must go through our support team. Email support@weekph.best with your registered details and the update you need. We'll verify your identity before making any changes. Allow up to 48 hours for the update to take effect.

On the login page, click "Forgot password?" and enter your registered Philippine mobile number or email. A reset link or OTP will be sent to you. Follow the steps to create a new password. If neither the mobile number nor email on your account is accessible, contact support and we'll verify your identity another way.

WeekPH automatically locks accounts after several consecutive failed login attempts as a security measure. The lock typically lifts after 15 minutes. If it doesn't, or if you believe your account was locked incorrectly, contact support at support@weekph.best and our team will sort it out quickly.

Yes, your WeekPH account can be accessed from your phone, tablet, or computer. However, for security, a new login from an unrecognised device may trigger a verification step via OTP. If you notice a login you don't recognise in your account activity, change your password immediately and contact support.

WeekPH supports all major Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, BDO Online Banking, BPI Online, UnionBank, InstaPay, PESONet, and Visa/Mastercard bank cards. All transactions are in Philippine Peso (₱). We do not accept cryptocurrency or foreign-currency deposits at this time.

The minimum deposit on WeekPH is ₱100. To qualify for the welcome bonus on your first deposit, you'll need to deposit at least ₱200. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification in line with anti-money laundering regulations.

GCash and Maya deposits are credited to your WeekPH balance almost instantly — usually under a minute. Bank transfers via InstaPay are typically processed within a few minutes. PESONet transfers may take up to a few hours depending on your bank's processing times. If your deposit hasn't appeared after 30 minutes, contact support with your transaction reference number.

WeekPH does not charge any deposit fees on our end. What you send is what arrives in your account. Your payment provider (e.g., your bank or e-wallet) may have its own transfer fees — check with them directly if you're unsure. For GCash and Maya, transfers to WeekPH are typically free.

Log in to your WeekPH account, go to the Deposit and Withdrawal section, and select your preferred withdrawal method. Enter the amount you wish to withdraw and confirm. Withdrawals are processed to the same payment method used for your last deposit where possible. Make sure your KYC verification is complete before your first withdrawal request.

The minimum withdrawal amount is ₱200. Standard maximum withdrawal limits vary by account tier — regular accounts can withdraw up to ₱50,000 per transaction and ₱200,000 per day. VIP members have higher limits. Contact support if you need to arrange a larger withdrawal.

Most withdrawal requests are processed within 1–24 hours. GCash and Maya withdrawals are typically the fastest and often arrive within minutes of approval. Bank transfers (BDO, BPI, UnionBank) may take up to 1–3 business days depending on the receiving bank. First-time withdrawals may take slightly longer due to the KYC verification step.

Common reasons for a declined withdrawal include: incomplete KYC verification, active bonus wagering requirements not yet met, suspected unusual account activity, or account details that don't match your verified ID. Our support team will always send a notification explaining the reason. Contact support@weekph.best if you need clarification.

New WeekPH members receive a 100% matched welcome bonus up to ₱5,000 on their first qualifying deposit. To claim it, register a free account and make a first deposit of at least ₱200. The bonus is credited automatically — no promo code needed unless you were referred via a specific campaign. Wagering requirements apply. See the full Terms and Conditions for details.

A wagering requirement (also called a playthrough or rollover requirement) means you need to bet a certain total amount before a bonus can be converted to withdrawable cash. For example, a bonus of ₱1,000 with a 10x wagering requirement means you must place ₱10,000 in total bets before you can withdraw that bonus amount. Different games contribute differently — sports bets and slots typically contribute 100%, while some table games contribute less.

Yes. WeekPH regularly runs reload bonuses, cashback offers, free bet promotions tied to major PBA games and boxing events, and seasonal campaigns aligned with Filipino holidays and festivals. VIP Club members receive additional exclusive offers. Make sure promotional SMS and email notifications are enabled in your account settings so you don't miss out.

No — bonuses must meet their wagering requirements before they become withdrawable. If you wish to withdraw your real money balance before completing a bonus's wagering requirement, the bonus amount will be forfeited. You can check your current bonus status and remaining wagering progress at any time from your WeekPH account dashboard.

WeekPH covers a wide range of sports popular with Filipino bettors: PBA basketball, boxing, volleyball, football, esports (Mobile Legends, Dota 2, Valorant, CS2), NBA, and more. Live in-play betting is available on most major fixtures. We add new sports markets based on what our Filipino members want to bet on most.

Live betting on WeekPH lets you place bets on games and matches that are already in progress. Odds update in real time based on the current score, game situation, and time remaining. You can monitor live odds from the sports betting section after login. Note that some markets may be temporarily suspended during critical moments (e.g., free throw, penalty kick) — this is normal and they reopen shortly after.

The minimum bet on WeekPH sports markets is ₱20. Maximum bet limits vary by sport, market type, and your account tier. VIP Club members have access to higher bet limits. If you want to place a bet above the displayed maximum, contact our VIP support team who can assist with large wagers on a case-by-case basis.

If a game is officially postponed or cancelled before it starts, all bets on that fixture are voided and stakes are refunded to your WeekPH account balance. For games cancelled after starting, the outcome depends on how many periods were completed — WeekPH follows standard industry rules, which are detailed in the Sports Betting Terms available on the site.

Yes. All slot games on WeekPH use certified Random Number Generator (RNG) technology, which ensures each spin is fully independent and random. WeekPH only offers games from licensed game providers whose RNG systems are regularly audited by third-party testing laboratories. The Return to Player (RTP) percentage for each slot is displayed in the game's information panel.

Most slots on WeekPH allow bets starting from as low as ₱1 per spin, though the minimum varies by title. High-volatility and progressive jackpot slots may have higher minimums. You can always check the game's paytable or settings before committing to a bet size.

Absolutely. WeekPH is fully mobile-optimised and no app download is required. Open weekph.best in your mobile browser (Chrome or Safari work best), log in, and all games — including slots, Pusoy, and live casino — are available on your smartphone or tablet. For the smoothest experience, use a stable Wi-Fi or LTE connection.

Every registered WeekPH player automatically earns VIP points on every qualifying bet and game session. Points accumulate to move you up through tier levels — Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers unlock bigger cashback percentages, higher withdrawal limits, personal account managers, exclusive reload bonuses, and priority support. Visit the VIP Club page for full tier details.

VIP points on WeekPH have a rolling 12-month validity period. Points earned from bets placed more than 12 months ago without any new activity may be reset. To keep your VIP tier status, simply stay active on the platform. Our support team can advise you on your current points balance and expiry status anytime.

WeekPH uses SSL/TLS encryption on all pages and transactions. Your personal and financial data is stored securely and is never shared with third parties without your consent, except as required by Philippine law. All payment integrations are PCI-DSS compliant. You can also enable two-factor authentication (2FA) for an extra layer of login security.

Act immediately. Change your password right away via the account settings or the forgot-password flow on the login page. Then email support@weekph.best from your registered email address and inform us of the suspected compromise. We can temporarily lock your account while the matter is investigated. Never share your WeekPH password or OTP with anyone — WeekPH staff will never ask for these.

After logging in, go to your account settings and find the Security section. Toggle on two-factor authentication and follow the setup steps — you'll use your registered Philippine mobile number to receive OTP codes on each login. 2FA is strongly recommended, especially if you're accessing WeekPH from shared or public devices.

WeekPH provides a full suite of responsible gaming tools at no cost to all registered players: deposit limits, bet limits, session time limits, reality check reminders, cool-down periods (24 hours, 7 days, or 30 days), and self-exclusion. All tools are accessible from your account settings. For more information, visit our Responsible Gaming page.

Log in and go to the Responsible Gaming section in your account settings, then select Self-Exclusion. Confirm the action and your account will be permanently closed. Any verified real-money balance will be returned to your registered payment method within 10 business days. Self-exclusion is a serious, permanent step — if you only need a break, consider using the cool-down period tool instead. Our support team can also activate self-exclusion for you immediately if you contact us.

Please don't hesitate to reach out. Contact WeekPH support at support@weekph.best — our team is trained to assist without judgment and can activate protective tools on your account immediately. For professional counselling, we encourage players to seek guidance from a qualified mental health professional or community support group in the Philippines. Walang hiya sa humingi ng tulong — asking for help is always the right call.